Workstation Management
Keep every endpoint in your environment secure, up-to-date, and running at peak performance — without adding work to your IT staff. Our turnkey service automates device onboarding, patching, and real-time monitoring, stopping issues before users notice and giving you back time to focus on the business.
Device Enrollment & Provisioning
Get new devices up and running in minutes, not hours.
- Zero-Touch Provisioning: Microsoft Autopilot and Intune deliver a branded, standardized image automatically when users unbox their device.
- Custom Baselines: Pre-install corporate software, security agents, and enforce configuration policies before handoff.
- Azure AD Join & Conditional Access: Devices register directly in Entra ID for single sign-on and adaptive MFA controls.
Patch Management & OS Updates
Stay current—without disrupting users.
- Windows Update for Intune: Define maintenance windows and ring-based rollout policies via Intune.
- Third-Party App Patching: Automate updates for browsers, Java, Adobe, and more.
- Test Rings & Reporting: Validate patches in a pilot group and generate audit-ready compliance reports.
Endpoint Security & Compliance
Protect data and enforce policy across every endpoint.
- Defender for Endpoint: Real-time EDR, threat analytics, and automated remediation playbooks.
- BitLocker Management: Centralized key escrow, recovery, and policy enforcement via Intune.
- Compliance Reporting: Audit-ready dashboards for NIST, CMMC, HIPAA, GDPR, and more.
Software Distribution & Asset Management
Ensure the right tools are in the right hands.
- Company Portal: Self-service app catalog for approved line-of-business software.
- License Controls: Automatic assignment and reclamation of Microsoft 365, Adobe, and other SKUs.
- Asset Inventory: Live hardware/software database with warranty tracking and end-of-life alerts.
Monitoring & Proactive Maintenance
Detect and resolve issues before they impact productivity.
- Health Monitoring: CPU, memory, disk, and service alerts
- Automated Remediation: Scripts to clear temp files, restart hung services, and correct configuration drift.
- Trend Analysis: Performance baselines and quarterly reviews to plan hardware refreshes.
Remote Support & Incident Response
Fast, secure assistance whenever it’s needed.
- Integrated Remote Control: Screen-sharing or full control via Intune or secure tunnels.
- Remote Support: Customizable target response times for impromptu or emergency issues.
- Incident Forensics: Capture logs, screenshots, and evidence for root-cause analysis.
Reporting & Analytics
Actionable insights to guide your IT strategy.
- Dashboards: High-level summaries of compliance, security posture, and asset health.
- Audit Logs: Detailed records of configuration changes, user actions, and system events.
- Custom Reporting: Monthly, quarterly, or on-demand reports tailored to your business needs.